Frequently Asked Questions

Everything you need to know about shopping with Rutlands Ltd

What is the standard delivery timeframe for furniture and home decor?

Standard delivery typically takes 3-5 business days. For larger furniture items, our specialist two-man delivery team will contact you within 48 hours of your order to schedule a convenient delivery window.

What is your return policy for home products?

We offer a 30-day change-of-mind return policy. Items must be returned in their original packaging and in a resalable condition. Please note that bespoke or assembled furniture cannot be returned unless faulty.

Do you offer warranties on your products?

Yes, all Rutlands Ltd furniture comes with a standard 12-month manufacturer's warranty covering structural defects and workmanship to ensure your peace of mind.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking link and a unique consignment number to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free financing options through Klarna for eligible purchases.

Are your wood products sustainably sourced?

At Rutlands Ltd, we are committed to sustainability. The majority of our wooden furniture is crafted from FSC-certified timber, ensuring it comes from responsibly managed forests.