Returns & Refunds
At Rutlands Ltd, we want you to be completely satisfied with your home and woodworking purchases. If you are not entirely happy with your order, you can return any item in its original condition within 30 days of receipt for a full refund.
Initiate Your Return
Log into your account portal or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA) form.
Package Your Items
Securely pack the items in their original packaging, ensuring all components and manuals are included to prevent damage during transit.
Ship to Our Warehouse
Affix the provided return label to your package and drop it off at your nearest authorized courier point; please retain your tracking receipt for confirmation.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing